Japan Trip Companion
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Account deletion

Delete your JTC account and cloud data.

The quickest and safest option is available directly inside the app. Deletion is permanent and cannot be undone.

Last updated: 31 August 2026

Delete your account in the app

  1. Open Japan Trip Companion and sign in.
  2. Open Settings.
  3. Select Delete account and cloud data.
  4. Review the warning and select Delete permanently.

Your account, profile and synchronised trip data will be deleted. You will then return to guest mode.

If you cannot access the app

Email japanjapanichiban@gmail.com from the address connected to your JTC account and write “JTC account deletion request” in the subject line.

We may need to verify that you control the account before processing the request. Never send us a password or one-time sign-in code.

What is deleted

  • Your JTC account and profile.
  • Synchronised trip preferences and traveller details.
  • Synchronised interests, saved places, checklist and booking status.

What may remain

Information stored only on your phone remains available in guest mode. Clear the app’s storage or uninstall it to remove local information. Limited security records or backups may remain temporarily where legally required or necessary to protect the service.