Support
We’re here to help.
Tell us what happened, which device you use and what you expected to see. Please never send passwords or sign-in codes.
Last updated: 31 August 2026
Email support
We aim to respond as soon as practical. Complex account or data requests may take longer to verify safely.
Include these details
- Your phone model and whether it uses Android or iOS.
- The app screen and action involved.
- The wording of any error message.
- Whether you were signed in or exploring as a guest.
Sign-in problems
Check that the email address is correct and use the newest eight-digit code sent to you. Codes are time limited. Do not forward a code to anyone, including JTC support.
Saved places or trip details are missing
Confirm that you signed in with the same account used previously and allow the app a moment to synchronise. Guest information may exist only on the device where it was created.
Travel information
JTC provides planning guidance, not emergency, immigration or legal advice. Check critical timings, entry rules, operating hours and bookings with the relevant official provider before travelling.